Last updated: March 17, 2026
These Terms of Service are provided by:
BlaLabs
KvK: 83772499
BTW: NL003868309B47
Goudensteinstraat 54, 6825CS, The Netherlands
Email: support@blalabs.io
By accessing or using the services provided by BlaLabs ("we", "us", or "our"), you ("Customer") agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.
Our services are available exclusively to businesses. By using our services, you confirm that you are acting in a professional or business capacity.
Any general terms or conditions of the Customer, including purchasing conditions, are explicitly rejected and do not apply, unless expressly accepted in writing by BlaLabs.
BlaLabs provides managed infrastructure services, including but not limited to the deployment, monitoring, maintenance, and support of applications on dedicated infrastructure hosted in European Union data centers. Our services include automated provisioning, daily backups, 24/7 monitoring, security patching, and version upgrades.
All services are delivered on a best-efforts basis. We will perform our services with reasonable care and skill, but we do not guarantee specific results or uninterrupted availability unless explicitly agreed in a separate Service Level Agreement (SLA).
When you engage our services, you are responsible for:
You shall provide all cooperation and information that is reasonably necessary for us to deliver the services. Any agreed delivery timelines do not commence until all required information has been received by us. If you are aware of circumstances that may require us to take additional measures, you shall notify us without delay.
You receive administrative access to your managed applications, but not to the underlying infrastructure (operating system, network, server). You are responsible for the configuration and use of your applications within the access level provided. If you supply your own software licenses (e.g., GitLab Enterprise), you are solely responsible for ensuring that you hold valid licenses and comply with the applicable license terms.
You agree not to use our services to:
If we believe you have violated this acceptable use policy, we will notify you in writing and provide a reasonable cure period of at least 7 days. If the violation is not resolved within that period, we may suspend or terminate your services. In cases involving illegal activity or an immediate threat to the security or integrity of our infrastructure, we reserve the right to suspend services immediately and notify you as soon as reasonably possible.
BlaLabs reserves the right to engage third parties (subcontractors) for the performance of its obligations under these terms, including but not limited to upstream infrastructure and hosting providers. BlaLabs remains responsible towards the Customer for the performance of its obligations. These Terms of Service apply equally to any work performed by subcontractors on behalf of BlaLabs.
SSL/TLS certificates are included with all managed services at no additional cost. BlaLabs manages the issuance and renewal of these certificates automatically. While we make reasonable efforts to ensure uninterrupted certificate validity, we do not guarantee that certificate issuance or renewal will always succeed, as this depends on third-party certificate authorities. It remains the Customer's responsibility to verify that certificates are valid for their domains.
We strive to maintain high availability for all managed services. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance. We are not liable for downtime caused by factors outside our reasonable control, including but not limited to upstream provider outages, force majeure events, or actions taken by you or your users.
All data stored on your dedicated infrastructure remains your property. We perform automated daily backups as part of our managed services. You may optionally configure your own S3-compatible storage as a backup destination. While we take reasonable measures to protect your data, you are ultimately responsible for maintaining your own copies of critical data. We are not liable for data loss beyond restoring from the most recent available backup.
All infrastructure is hosted in EU data centers. We process data in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (UAVG). We act as a data processor on your behalf. A separate Data Processing Agreement (DPA) is available upon request.
In the event of a personal data breach affecting your data, we will notify you by email without undue delay and in any case within 72 hours of becoming aware of the breach. The notification will include the nature of the breach, the likely consequences, and the measures taken or proposed to address it.
Both parties agree to treat as confidential any non-public information received from the other party in connection with these services, including but not limited to technical configurations, credentials, business data, and pricing arrangements. Neither party shall disclose confidential information to third parties without prior written consent, except where required by law or court order. Both parties shall impose this obligation on their employees and any third parties engaged for the performance of these services. This obligation survives termination of these terms for as long as the disclosing party can reasonably claim the confidential nature of the information.
Services are billed monthly at the rates published on our website or as agreed in a custom proposal. All prices are exclusive of applicable taxes and Dutch VAT (BTW). Payment is due within 14 days of invoice date. We reserve the right to adjust pricing with 30 days' written notice. Failure to pay may result in suspension of services after a written reminder with a reasonable cure period of at least 14 days.
If your storage usage exceeds the amount included in your plan, additional storage will be provisioned automatically and billed at the rates published on our website. By using our services, you authorize us to bill for such overages without prior approval.
You may terminate your services at any time, for any reason, without a notice period. Upon termination, we will provide reasonable assistance in exporting your data. After a grace period of 14 days following termination, your dedicated infrastructure and all associated data will be permanently deleted.
We may terminate services with 30 days' written notice. In the event of a material breach of these terms by you, we will provide written notice specifying the breach and a cure period of at least 14 days. If the breach is not remedied within that period, we may terminate services immediately. In cases involving illegal activity or an immediate threat to the security or integrity of our infrastructure, we may terminate services without prior notice.
We may also terminate or suspend services with immediate effect if:
Upon termination by either party, any prepaid fees for unused service periods will be refunded on a pro-rata basis.
You agree to indemnify and hold BlaLabs harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the services, your violation of these terms, or your violation of any applicable law or the rights of a third party. This includes, but is not limited to, claims related to content you host on your dedicated infrastructure.
To the maximum extent permitted by Dutch law, BlaLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim arising from or related to these terms or our services shall not exceed the total fees paid by you in the twelve (12) months preceding the claim. Nothing in these terms excludes or limits liability for damages caused by intent or gross negligence on the part of BlaLabs.
Liability for any claim only arises if you notify BlaLabs in writing without delay, providing a detailed description of the shortcoming and a reasonable cure period. Written notice must be received by BlaLabs within 30 days of discovering the issue.
Neither party shall be liable for any failure or delay in performing its obligations under these terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications outages, cyberattacks, and failures of third-party hosting or upstream infrastructure providers. The affected party shall notify the other party as soon as reasonably possible and make reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate these terms with immediate effect by written notice.
We may update these Terms of Service from time to time. We will notify you of material changes at least 30 days in advance by email or through our services. If you do not agree with the updated terms, you may terminate your services before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated terms.
Neither party may transfer or assign its rights or obligations under these terms to a third party without prior written consent of the other party. This consent is not required in the event of a business acquisition or transfer of a majority of shares of the assigning party.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The parties shall in that case agree on a replacement provision that reflects the original intent of the invalid provision as closely as legally permissible.
These terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.
If you have questions about these Terms of Service, contact us at support@blalabs.io.